Old Dominion Freight Line

  • Supervisor of Overages, Shortages, & Damages

    Requisition ID
    West Sacramento
    Position Type
    Regular Full-Time
  • Job Description

    Old Dominion Freight Line is currently recruiting for an OS & D Supervisor. The Supervisor of Overages, Shortages, & Damages also known as OS&D, is responsible for minimizing claims and exceptions for the service center assigned. Following up with sales and operations on issues with accounts and  supervising the daily operation of the OS&D area.



    • Minimize claims and exceptions on freight
    • Supervise OS&D Clerks and assist where needed in those duties
    • Coordinate with company drivers on exceptions at time of delivery and enter information of that correspondence in the system
    • Process overages, damages, refused shipments in a timely manner
    • Process pictures of bad loads taken daily and forward for correction to original service center locations
    • Audit delivery receipts and bill of ladings for local drivers to ensure proper procedures are followed
    • Process shortage reports and start investigations based off of those reports
    • Monitor claims watch and new customer accounts for any claim issues
    • Review open claims for assigned terminal and check for reoccurring issues
    • Communicate with customers on damaged and/or missing loads
    • Responsible for staff within department including hiring and disciplinary action 


    • High school diploma or equivalent required
    • Bachelor’s degree preferred
    • 2 years of experience with operations and/or customer service, preferably in the transportation industry
    • Supervisory experience preferred
    • Working knowledge of AS400 and Microsoft Office
    • Good verbal and written communication skills
    • Strong interpersonal skills

    Join the OD Family Today!

    As a Full Time member of our Family, you are eligible to receive:

    • Health, Dental & Vision Benefits
    • Short Term & Long Term Disability
    • Flex Spending Accounts
    • 401(k) Retirement Plan
    • Wellness Program
    • Employee Credit Union, Vacation & Holiday
    • “Birthday Holiday” who doesn’t love some extra attention on their Birthday?



    Old Dominion Freight Line, Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).


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